Reception: 0121 523 5575   Accounts: Alan 0121 523 1660   Special Orders: Andrew 0121 523 1661

Reception: 0121 523 5575   Accounts: Alan 0121 523 1660   Special Orders: Andrew 0121 523 1661

Davran Jewellery
Davran Jewellery

Returns Policy

We’re sure that you’ll love your Davran item, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange (This excludes items made or ordered specifically to your requirements, personalised items and specials.) Just make sure that the product is accompanied by proof of purchase (despatch invoice) and return the item to us within 30 days. Postage costs are non-refundable.

To return your item by post from within the United Kingdom, Northern Ireland and Republic of Ireland please follow these easy steps:

  • Account Name/Number complete the returns information
  • Invoice Number
  • Item code and Quantity
  • Reason for return

Please allow 10 days for your return to be processed. If you requested a refund, a credit note will be applied.

You can also call in to our office to return your item, where they will be happy to give you a refund, exchange or credit note.

Please don’t hesitate to contact our friendly Customer Services team on 0121 523 5575 if you have any questions about our returns policy. They’re here to help you Monday-Thursday 8am-4pm & Friday 8am-12pm excluding Bank Holidays.

Special orders

Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Davran but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Ring Sizes

There are certain types of rings that we are unable to re-size. Depending on the metal and style of the ring, for example whether it has a design or stones set around the band, it may not be possible for us to adjust it. With this in mind, please ensure your ring is unworn if you require a different size, as we may need to exchange it.

Guarantee

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. However, please bear in mind that all of our products are handmade and differences can occur.